Membership Benefits


How do I request a season brochure?

To receive a copy of our season brochure in the mail, call Ticket Services at 646-223-3010 to make your request. You can also click here to open our virtual brochure.

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How do I know if my child is the right age for a show?

We strongly suggest that you read the descriptions carefully and take into account the age guidelines provided, as well as the show genre and length. The New Victory works with the companies that created the shows to develop age guidelines, while also considering audience feedback during past presentations.

We urge you to refrain from bringing kids younger than the minimum age indicated. For additional information on the age appropriateness of a show, call 646.223.3010.

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Where will it be easiest for my child to see?

The New Victory is a small theater with under 500 seats, so there's really not a bad place to sit. Booster seats are available for use in the Orchestra. The Mezzanine and Balcony have a step up between rows (like stadium seating) so that everyone can see more easily.

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Does my baby need a ticket if I hold her on my lap?

Yes. Due to fire code regulations, everyone attending the performance needs to have a ticket for entry. The house managers have final say on whether or not a child may sit on a patron's lap.

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Are there special wheelchair accessible seat locations?

Wheelchair accessible locations are on hold for all performances. There are also easy transfer seats for patrons who use wheelchairs or walking aids and prefer to sit in a theater seat. Call Ticket Services at 646.223.3010 and ask for accessible seating. Wheelchair seating must be ordered in advance and is subject to availablity.

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How do I get tickets to sign-interpreted performances?

Contact our partner organization, Hands On, for more information on sign-interpreted performances. They can be reached at 212-740-3087 (voice/relay) or by logging on to HandsOn.org. There is typically one signed performance for each show.

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How can my friends and I all get seats together?

Please call Ticket Services at 646-223-3010 or visit the Box Office in person so we can help you coordinate your order.

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What's the policy on late arrivals?

Late seating is at the complete discretion of the Front of House staff. For most performances, latecomers may view the show in progress on a live feed monitor in the lobby, until a late seating cue arrives. Patrons are only admitted into the theater at an appropriate break in the action on stage, as to minimize the disruption to the audience and the performance.

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What do I do if I have tickets but can't make a show?

CAN I EXCHANGE MY TICKETS?
Members are invited to exchange tickets, either for a different performance of the same production or for a different show during the season. The first three exchanges are FREE. Click here for the complete Ticket Exchange Policy.

Exchanges must be made at least 48 hours before a performance. You also may donate tickets back to us for a tax deduction.

HOW DO I DONATE MY TICKETS?
If you are unable to use your tickets, just call us at 646-223-3010 at least half an hour prior to your ticketed performance date/time. Then mail the tickets back to the theater, and we will send you a donation receipt for tax purposes, with our thanks!

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We're celebrating a birthday. Can we have cake in the lobby?

Use of the lower lobby function room is an exclusive privilege of donors at the Benefactor Level ($5,000 and above) due to the additional staff time, cleanup costs and insurance coverage required. However, we're happy to recommend restaurants in the area that are family friendly and can accommodate groups. Call us for suggestions.

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Does The New Victory sell Gift Cards?

Yes. New Victory gift cards make perfect presents for theatergoers big and small. Gift cards are available in any denomination, can be used for all New Victory shows and workshops and may be redeemed online, over the phone or in person.

New Victory Gift Cards are available through Ticket Services. Call 646-223-3010 or visit our box office window at 209 West 42nd Street.

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Does The New Victory donate tickets for raffles, silent auctions, etc?

The New Victory is happy to donate ticket vouchers. Due to the volume of requests, however, we are only able to contribute to an organization's auctions or other specific fundraising events every other year.

Mail your auction request on official letterhead detailing the organization name, purpose of the fundraiser, date and time of the event, and the contact person's information. Please address it to: New Victory Theater Auction Request c/o The New 42nd Street, 229 West 42nd Street, 10th Floor, New York, NY 10036-7299.
No phone calls please.

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How do I redeem a New Victory ticket voucher?

To redeem your ticket voucher, please call Ticket Services at 646-223-3010 or bring your vouchers to the New Victory Box Office, 209 W. 42nd Street, between 7th and 8th Avenues (Sunday & Monday, 11am-5pm and Tues-Sat, 12-7pm). Before you can receive actual tickets, you must turn in the vouchers, either at the box office when picking up your tickets or by mailing them to New Victory Ticket Services, c/o The New 42nd Street, 229 West 42nd Street, 10th Floor, New York, NY 10036. Complimentary tickets are not exchangeable.

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What are your group discounts?

Groups of 20-99 save 20% off regular ticket prices, and groups of 100 or more save 25% off. Call 646.223.3014 for more information or to book your group today.

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Do you offer a corporate discount?

The New Victory's Corporate Discount is 20% off of regular tickets. Ask your employer if your company is enrolled in the program. If so, you may call 646.223.3010 to order tickets by phone (regular processing fees apply). Your tickets will be held at the box office and you must present your corporate ID when picking them up. Or, show your corporate ID at the Box Office when purchasing your tickets (no processing fee).

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When do you offer Lobby Activities?

For the 2009-10 season, My House, Peter and the Wolf and The Butterfly Garden have Lobby Activities. Lobby Activities are free to all ticket holders and are open before and after performances. Make sure to come to the theater a little early to join the fun!

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Are snacks available for purchase at the theater?

The concession stand in the lower lobby is open before the show. If the performance has an intermission, concessions will be available during the break. You may pre-order intermission snacks by speaking to any usher when you enter the theater. They will take your order, bring your change and your order will be waiting for you on a separate table in the lobby!

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How can my teenager get involved in the Apprentice program?

Visit http://www.newvictory.org/educationJobs.m for complete details about our Apprenticeship program.

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Can I usher at the New Vic?

All of our ushers are young people (high school age, 16 years and up) enrolled in The New Vic/New 42 Youth Corps. They are paid part-time employees. For more information about applying, click here.

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I'm a teacher. How can we enroll as a member school?

Education Partnership information is available online by clicking here. You may also contact our Education Department at 646.223.3093 or email Education@NewVictory.org.

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How and where do you find the shows you present?

Our Programming Department travels extensively, viewing over 200 productions a year in order to find the ones we ultimately present on our stage each season. They attend national and international festivals, comb arts listings and reviews, and cultivate relationships with artists and agents. They also receive and view hundreds of unsolicited videotapes a year from companies hoping to perform here.

For more information about our submission policy, read our Programming Philosophy.

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Are there opportunities for local kids to perform on the new victory stage?

The New Victory presents works created and cast by outside companies; therefore we do not have opportunities to audition young, aspiring artists.

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